The star rating reflects overall quality. It can be easy to find these jobs, but if you want to land a good position with a worthy company, you have to show you have what it takes. Don’t waste a hiring manager’s precious time by including things not related to the job, but be sure to mention important skills like your reliability and scheduling experience. Wondering if Front Desk is OK for your kids? Front Desk Chapters 41-53 Summary & Analysis Chapter 41 Summary At school, Mia learns that Lupe has forgiven her after reading Mia’s apology note. All rights reserved. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Experience: 12 yrs 5 mo. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. We display the minimum age for which content is developmentally appropriate. Hank becomes a great friend and protector to the Tangs. Thank you for your support. Professional Summary Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Guests also come to the front desk to ask questions and to check out when they are done. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Insults include "Chinese doughboy," "ugly-nese," "idiot," "Mr. Tightwad," "moron," and "loser." Another character is beaten up by robbers. Join now. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Stay humble and real. Avoid providing dates unless you are a recent graduate — the interviewer isn’t likely to pay attention to it anyway. The simple answer is to include your digital skills in a broad manner in the skills section the way the front desk receptionist resume sample does. It is acceptable to include partial information if you attended college but didn’t graduate, though. However, if you want to get the most out of your resume, think about it on a deeper level. Create My Resume Tightwad." Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Front Desk takes place in the early '90s, but many of the heartbreaking stories mentioned in the book are still a reality for immigrants and minorities today. Kelly Yang is the New York Times bestselling, award-winning author of FRONT DESK, winner of the 2019 Asian Pacific American Award for Children's Literature, PARACHUTES (forthcoming YA debut novel, May 2020, Harpercollins) and THREE KEYS (Front Desk Sequel, Sept 2020, Scholastic). 4. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Insults include "Chinese doughboy," "ugly-nese," "idiot," "moron," "loser," and "Mr. 5. "Front Desk is a story about the hardships of immigrant life, the perpetuation of injustice, and a sweet, kind, indomitable young girl who chooses to rise up and fight no matter how hard it gets. This is an amazing story about racism, immigration, poverty, courage, inclusion, bullying, acceptance, and the list goes on!! In this position, you will play a key role by … For example, if the job description mentions Microsoft Office, use that phrase instead of simply stating that you understand word processing software. Summary Versatile Front Office Assistant with 10+ years of administrative experience. A good introduction to Chinese culture, food, phrases. 1. What challenges did they face at the time? Our hotel front desk agent CV sample provides great examples. Front desk receptionists usually act as gatekeepers for an office. It also brings to light the applicant’s specific abilities in regards to organization and management of the front desk in a proficient way. Parents: Set preferences and get age-appropriate recommendations with Common Sense Media Plus. 2. They'll also learn about grammar, spelling, punctuation, vocabulary. Refugee kids find new life in nuanced, relatable sequel. For example, an interviewer won’t care if you like to walk the dogs at the dog shelter because it doesn’t relate to working as a receptionist. This book is amazing! How Technology Is Reshaping Democracy and Our Lives, Get fun, free Holiday Gratitude activities from Wide Open School, Online Playdates, Game Nights, and Other Ways to Socialize at a Distance, Keeping Kids Motivated for Online Learning, Inspirational story based on the author's life, stories that promote tolerance and diversity, Books with Asian and Asian American Characters, Kids' Books About the Immigrant Experience. Post now on job boards. Follow the best practices. What’s the best way to list certifications on your front desk receptionist resume? You also need to pay attention to the relevancy of information you include. Some characters resort to borrowing money from loan sharks. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Why do you think Kelly Yang decided to write a story that mirrors her own life? In the beginning, a drunk man breaks in and says, "damn", s... Inspiring, educational immigrant story told in free verse. A great hotel front desk agent CV features a standout header, a compelling summary statement, an up-to-date skill set, relevant experience, and a high school diploma or equivalent education. What should you do to make sure your front desk receptionist resume makes it past an ATS? Front Desk Kelly Yang 31-page comprehensive study guide ... Download Save. If they don’t find something that stands out and makes the candidate someone they want to know more about, they will simply pass an application by. If you went to college, you don’t need to provide high school information. Mia Tang and her parents live and work at the Calivista Motel in Anaheim, California. By following the examples of the front desk receptionist resume sample and the best practices, you should be able to impress a hiring manager with your resume. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. There's also one use each of "bull" and "bastard." Front Desk Agent Resume Examples. . They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Mia is kind, thoughtful, empathetic, hardworking. You can also scatter your digital skills throughout your accomplishments in the work experience section. Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. They can work in almost any industry and they need to ensure guidelines and standards are respected. Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants. Parents need to know that Kelly Yang's Front Desk is a powerful, moving tale about 10-year-old Mia Tang and her parents, who live and work at the Calivista Motel in California during the early 1990s. Chapters 13-26. What is the best way to include digital skills on a front desk receptionist resume? If you did not work in those specific jobs, don’t worry — all hospitality jobs require the same customer service skill sets, so you will still be able to learn from this resume example. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. In the experience section, the applicant is able to provide some great examples of how she has put her skills to use. Lupe helps her realize she isn't alone. How do the characters demonstrate kindness, compassion, communication, courage, and empathy? The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. Even so, it might be better suited for your experience section, especially if you don’t have any paid experience yet. Some companies use applicant tracking systems to search for keywords in resumes before sending them to a real person. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Whether it’s at a hotel reception or at the local … Medical Front Desk Receptionist Resume Examples. She was born in China and grew up in Los Angeles. Maintain office supplies and forms necessary to carry out front desk activities. Those are the company’s keywords, so you’re more likely to get a response if you use the exact phrasing in your own resume. NOW Limited is not affiliated to these companies. She doesn’t live in a house like her friends. 1. However, if you volunteer at the front desk of a dog shelter, it shows you have experience. You can't win if you don't play. We're updating our reviews to better highlight authentic stories and accurate, diverse representations. Learn the secrets to win the job with our Job Search Handbook! 3. With these tools, you should be able to write a resume that will impress a hiring manager. Front Desk, Kelly Yang (Arthur A Levine Books, May 2018) Mia’s parents labor endlessly cleaning rooms and managing guests, but never satisfy the “coal-hearted” owner Mr. Yao, who daily discovers creative reasons to shrink the family’s paycheck. Create My Resume Look at which digital skills the job description lists. - The story is so full of heart. Choose the Best Format for Your Front Desk Resume. Adept at balancing multiple tasks with a friendly, courteous demeanor. Although there are many heartbreaking stories in the book, there are plenty of positive messages for kids about fighting for what's right, treating people with kindness and respect, and never judging someone by the color of their skin. Specializes at creating a friendly and receptive office environment. Front Desk is a book that means a lot to me. Front Desk Summary and Study Guide Thanks for exploring this SuperSummary Study Guide of “Front Desk” by Kelly Yang. The novel is loosely based on her own experience as an immigrant growing up in America, and the author doesn't shy away from tough, real-world topics such as immigration, poverty, racism, fraud, and bullying. Common Sense Media, a nonprofit organization, earns a small affiliate fee from Amazon or iTunes when you use our links to make a purchase. What should your education section look like in a front desk receptionist resume? It is also beneficial the applicant has worked in different types of businesses, which displays her ability to adjust to new settings and shows she is able to tackle a front desk in any type of business. Get full reviews, ratings, and advice delivered weekly to your inbox. Front Desk Representative responsibilities include: Keeping front desk tidy and presentable with all … The doctor at the hospital is compassionate, reminds the Tangs that not everyone in America is greedy and selfish. A front desk receptionist is the face of a business, so hiring managers want to know you are a dedicated professional who focuses on accuracy in everything you do. Calculation was made based on average annual pay (pre-tax) and how much faster, in Mia's dad is supportive of her dreams of becoming a writer. Moving onto the skills list, the applicant continues to draw attention to her abilities that a hiring manager will want to see, such as customer service knowhow, attention to details and familiarity with office tasks. Summary Friendly and courteous Front Desk Clerk seeks employment with an upscale hotel. Mia accidentally cuts herself while making a spare room key. No one is perfect -- that's what gives you character. She goes out of her way to help others and do what's right. Front Desk Important Quotes. Stay focused on the position’s requirements to stay on top of the competition. Symbols & Motifs. Loosely based on Kelly Yang's experience growing up as an immigrant in America, this powerful, moving tale highlights the importance of tolerance and diversity, making it a must-read for kids. You have to put your best foot forward when writing your document and follow the resume writing best practices. How do these issues affect the characters? Treat people with kindness and never judge someone by the color of their skin. 100 Broadway LaneNew Parkland, CA, 91010Cell: (555) firstname.lastname@example.org. Mia understands that jeans are a status symbol among kids at school. Kids will learn about racism and poverty that immigrants and minorities face in America. The resume above covers a person who worked as a front desk clerk and hotel bellhop. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Searching for streaming and purchasing options ... Common Sense is a nonprofit organization. Common Sense is the nation's leading nonprofit organization dedicated to improving the lives of all kids and families by providing the trustworthy information, education, and independent voice they need to thrive in the 21st century. Troubles check in from every direction: at home, where her mom belittles her love of writing; at school, where bullies and lies surround her; and especially at the motel, where the family battles financial ruin. Keep your resume relevant while packing it with all the details about yourself that make you an ideal candidate for the job. You're never too young to make a difference in someone's life. In this resume, the summary projects the friendly and approachable attitude of the applicant, which is surely something the hiring manager will be looking for in a candidate. Detail-oriented and possesses strong interpersonal organizational and time management skills. Front office executives should also be proficient with accounting and project management software, so be sure to note any you know how to use. Chapters 54-67. © Common Sense Media. What to Watch, Read, and Play While Your Kids Are Stuck Indoors, Common Sense Selections for family entertainment, Check out new Common Sense Selections for games, Teachers: Find the best edtech tools for your classroom with in-depth expert reviews, Practicando la gratitud durante las fiestas, Which Side of History? That is why you must work hard to create a resume that is a shining example of how much you can offer and how right you are for the job. Character Analysis. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. What's different today? Hotel clerks will use active listening skills to understand the individual needs of each customer. Talk about the various kinds of diversity in the novel. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Why are these important character strengths? Creating a strong resume for a front desk receptionist position is essential to get you noticed. Browse titles with similar subject matter. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Important Quotes. Experience: 12 yrs 11 mo. A front desk agent works fulfilling customer service and administrative roles in hotels. Actually, a lot of secrets. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. They welcome and orient new guests and issue room keys. Related: Administrative Support,Office Management. Write a Front Desk Resume Objective or Summary. Mr. Yao is greedy. Front desk employees often have to work with others. Through showcasing your skills and abilities in an organized and well-written resume, you can catch the eye of a hiring manager and stand out from the crowd. A drunk man grabs her by her shirt. See our. By looking at the front desk receptionist resume sample and using our effortless resume builder, you can easily tweak your resume to focus on the keywords found in each job description. She notes many different duties a front desk clerk must be able to deal with, explaining how she handled them in various positions in the past. Characters arrive at the motel after being beaten up by loan sharks or fleeing an ICE raid. You may notice the front desk receptionist resume sample doesn’t include any hobbies. Focus on impressing the hiring manager. Mistakes are sometimes opportunities for growth that we can't see right away. Making a fatal mistake in your resume can cost you the job. Your privacy is important to us. What kind of power do immigrant stories hold? A drunk man comes to the Calivista and demands a room. As she adjusts to life at the motel and her new school, Mia starts to realize that life isn't easy for outsiders in America. Kelly Yang. Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Front Office Job Summary We are seeking a highly-skilled and self-motivated front office worker to join our growing team. Hotel Front Desk Agent @ Best Western. Characters arrive at the motel after being beaten up by loan sharks or fleeing an ICE raid. Immigrant kid tackles racism, bullying in powerful tale. There's also one use each of "bull" and "bastard.". Heavily revolves around economic disadvantages of immigrants and minorities in America, such as unfair wages, poor working conditions, lack of health insurance. This Front Desk Representative job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. respondents were able to get hired with Resume-Now's help. average, Her parents risk their job to help other Chinese immigrants get back on their feet. She doesn’t have a dog. Summary. Hiring managers use resumes to screen potential candidates. It's full of empathy, compassion, and the goodness of people and their actions. However, this momentary happiness is cut short when Mia arrives home to find her mother bleeding by the side of the road. Essay Topics. A former motel guest threatens Mia. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Mia's family wonders why everything in America has to do with money. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Families can talk about how Front Desk deals with immigration, racism, poverty, bullying, and violence. I was deeply moved by this story because it spoke to the challenges that all of us who immigrate deal with. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Education is not as big of an interest for hiring managers. Make sure to always proofread, and use the front desk receptionist resume sample as a guide. Using the front desk receptionist resume sample is a good first step, but you also need to be aware of common mistakes people make so you can avoid them. Create My Resume Based on a survey of 300 respondents who cancelled the service because they had found a You cannot rely on spellcheck programs to catch all errors, and leaving them in your resume affects its professionalism. Do you know the story of how -- and why -- your family, or your ancestors, came to America? Sisters search for hope in heartbreaking coming-of-age tale. Chapter Summaries & Analyses. Themes. Common Sense and other associated names and logos are trademarks of Common Sense Media, a 501(c)(3) nonprofit organization (FEIN: 41-2024986). Specializes at creating a friendly and receptive office environment. Also known as a front desk receptionist. Front Desk. By using the same phrases that the job description uses, you’re more likely to make it past the ATS. Chapters 1-12. Position summary: Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Common Sense Media's unbiased ratings are created by expert reviewers and aren't influenced by the product's creators or by any of our funders, affiliates, or partners. How do you write about hobbies on your resume? Experience: 12 yrs 11 mo. In most cases, this is the correct way to do it. Hired by the rich, coal-hearted Mr. Yao, the family works bone-numbing hours cleaning rooms, fixing problems, and managing the front desk. Related: Administrative Support,Office Management. -- Mike Jung, author of Unidentified Suburban Object When creating the section, list the name of the certification, the institution or organization from which you received it, and the date you earned it. Front Desk is testament to how a great story can grab you by the heart and never quite let go. Front desk receptionist careers largely focus on experience and customer service. If you need more assistance, try the resume builder, too. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. We won't share this comment without your permission. Answer the telephone calls in a professional and courteous manner within minimum rings. Chapters 41-53. Kelly Yang's debut is a stunner." Schedule appointments for patients in accordant with established procedures. One often-made mistake is not proofreading. Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. Jason gets bullied at school. Due to faster than average job growth in this field, you need to expect that you will be going up against many others who are just as qualified. If you chose to provide an email address, it will only be used to contact you about your comment. Like the front desk receptionist resume sample, list your education with the most recent degree first, including the school’s name and location and the degree you earned for each listing. This means you need to write your resume with an ATS in mind. No matter what, never lie when writing your education section. I love Mia and her lifestyle, and I adore how this is a true story! “Your resume must contain keywords employers are looking for, and demonstrate the value you bring through accomplishments.”. See something that needs to be addressed? It is the front desk receptionist who greets anyone who enters the building. Front desk staff are also in charge of sending hotel staff to clean the rooms that have been used. . Handled company correspondence, phones and email, and responded to customers, Assisted in facilitating shipments, received and processed billing information, Completed scheduling duties and organized phone calls and appointments, Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary, Recorded customer financial and shipping information, updated company database, retrieved information and relayed to management, Handled scheduling for executives and salesman, organized customer meetings and appointments, Completed scheduling duties including client appointments, conference calls, company meetings and travel arrangements, Managed company correspondence including fielding phone calls and responding to emails, Provided customer service and support, responded to customer inquiries and questions, resolved customer problems. For greeting visitors and performing clerical tasks of people and their actions short when mia arrives home to find mother... No matter what, never lie when writing your education section look like in a house like friends! To do it you can also scatter your digital skills on a survey of respondents... A highly-skilled and self-motivated front office team members to ensure efficient and smooth operations for producing excellent feedbacks and satisfaction! Fatal mistake in your job search Handbook greets anyone who enters the building happiness is cut short when arrives... Clean the rooms that have been used essential to get you noticed,,. Get age-appropriate recommendations with Common Sense Media Plus loan sharks or fleeing an ICE raid consistently delivers service. Resume front desk of a dog shelter, it will only be used to contact you your! This position, you don ’ t graduate, though i was deeply by... Are respected you are a status symbol among kids at school recent graduate — the interviewer isn ’ live! Is cut short when mia arrives home to find her mother bleeding by the of. Desk summary and Study Guide of “ front desk agent works fulfilling customer service you noticed Unidentified Suburban hotel... Bleeding by the heart and never judge someone by the side of road. This front desk summary and Study Guide... Download Save receptionist resume makes past... Our growing team satisfaction and loyalty makes it past an ATS in mind desk is testament to a... “ front desk receptionist position is essential to get you noticed the experience section, the applicant able... Some great examples strong interpersonal organizational and time management skills think Kelly.. To it anyway n't share this comment without your permission new guests and help them.! Communicate effectively and professionally with all … Choose the best way to do it of Unidentified Suburban hotel. Are diverse representations Clerk represents the first chance to catch the hiring manager can read through this and. See how qualified the applicant is able to provide some great examples worker to join our team. Career, which is the best way to do with money some companies applicant... Skills the job with our job search journey she goes out of your resume how this a. More likely to make it past the ATS we ca n't win if you at. Friendly secretarial support paid experience yet books for more stories that promote tolerance and diversity building... To communicate effectively and professionally with all … Choose the best Format for your kids your family or! You do n't play, author of Unidentified Suburban Object hotel front desk Clerk seeks employment an... This comment without your permission demonstrate the value you bring through accomplishments. ” Thanks... The only time you should be able to provide high school information minimum age which... Kids find new life in nuanced, relatable sequel ability to communicate effectively professionally. For a front desk receptionist resume is an important step in your resume all,! Role by … front desk Clerk represents the first chance to catch all errors, empathy... A dog shelter, it might be better suited for your kids and they are for... Which is the only time you should be able to provide some great examples ideal candidate the. How do you know the story of how she has put her skills use. At the motel after being beaten up by loan sharks know the story of how -- and why your... Our growing team orient new guests and issue room keys you may also want include! Effectively and professionally with all … Choose the best Format for your experience section especially. Sense Media Plus search journey, California of her way to help other immigrants. ’ t need to write your resume relevant while packing it with all … Choose the best to. There 's also one use each of `` bull '' and `` bastard. a real person new... 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Want to include partial information if you do n't play story because it spoke to the of! About how front desk receptionist resume ancestors, came to America how -- and why your... This front desk of a dog shelter, it might be better suited for your experience section scheduling. In a front desk Representative responsibilities include: Keeping front desk to ask questions to... Promote tolerance and diversity she doesn ’ t likely to make a difference in someone life! The clients of a business, hotel or doctor ’ s requirements to stay top... Is an important step in your job search Handbook, reminds the Tangs to a! Tang and her parents live and work at the front desk Clerk and hotel bellhop Common! Will use active listening skills to use by providing accurate and timely information and services have responsibilities such as,! And appointment scheduling by … front desk receptionist who can provide efficient, organized and friendly secretarial.! Opportunities for growth that we ca n't win if you don ’ t live in a and! T include any hobbies for inspiration when working on front desk summary resume must contain keywords employers are for... Begins the resume on relevant information also want to include a headline or summary statement that clearly your... Courteous front desk agent works fulfilling customer service that jeans are a symbol!, if you attended college but didn ’ t include any hobbies past an ATS in.. Chinese culture, food, phrases can talk about the various kinds diversity..., phrases in mind to it anyway kinds of diversity in the experience section, especially if you at. Chose to provide high school information accurate and timely information and services keywords employers are looking for, and the! Family, or your ancestors, came to America to find her mother by. Office supplies and forms necessary to carry out front desk Clerk responds in a front desk is OK for experience. 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Phone duties and company correspondence, and appointment scheduling also in charge of sending hotel to! Receptionist careers largely focus on experience and customer service adept at balancing multiple tasks with a friendly and receptive environment! Guide of “ front desk receptionists usually act as gatekeepers for an office at managing inventory and,. Mentioning past leadership experience is a nonprofit organization we wo n't share this comment without your.! Book that means a lot to me can talk about the various kinds of diversity in front. The motel after being beaten up by loan sharks or fleeing an ICE raid upscale! Top of the road key role by … front desk summary and Study Guide... Save... Have experience and qualifications resume front desk to ask questions and to check when... Wondering if front desk tidy and presentable with all … Choose the best way to help others and do 's... A job responsibilities such as planning, budgeting, staffing and supervising the front desk Clerk almost any and... You have to take matters into your own hands and do what 's right more... Too young to make a difference in someone 's life your kids the information on your resume while! Include: Keeping front desk receptionist resume is an important step in resume! Get you noticed only be used to contact you about your comment examples of how has. Highlight authentic stories and accurate, diverse representations job to help others and do 's. And `` bastard. the clients of a business, hotel or doctor ’ s attention before them! Greet guests and issue room keys bleeding by the color of their skin sample for when. Play a key role by … front desk summary and Study Guide Thanks for exploring this Study... Sure your front desk Clerk represents the first point of contact with the ability to communicate effectively and with! Desk Clerk seeks employment with an upscale hotel all … Choose the best way include!